Shipping & Returns Policy

Clear, Reliable, and Transparent Every Step of the Way

We believe that ordering disposable vape products online should be simple, secure, and straightforward. That’s why our shipping and returns policy is built around three core principles:

  1. Accuracy – What you order is what you receive.

  2. Speed – You’ll get your products fast, or we’ll explain why not.

  3. Accountability – If something goes wrong, we own it and fix it.

This page outlines everything you need to know about how we ship, how long it takes, what to expect upon delivery, and how we handle returns, exchanges, and claims. Whether you’re a retail customer or a wholesale partner, these policies apply site-wide and are regularly updated to reflect industry best practices.

Shipping Overview

We ship authentic Geek Bar disposable vapes and related accessories to approved regions only. Orders are fulfilled from our primary distribution centers and processed in real-time to ensure the freshest inventory possible.

Shipping Days

  • Orders are shipped Monday through Friday, excluding holidays.

  • Orders placed before 12 PM (noon local warehouse time) typically ship the same day.

  • Orders placed after cutoff will be processed the next business day.

Processing Time

  • Most orders are packed and dispatched within 24 hours.

  • During peak periods or new product drops, processing may take up to 48 hours.

Delivery Timeframes

Destination Estimated Delivery Time
Domestic (US) 2–5 business days
UK / EU 3–7 business days
International 7–12 business days
Wholesale Freight Varies by carrier & volume

Note: Delivery times do not include customs clearance or delays caused by courier.

Shipping Methods & Carriers

We partner with major carriers to ensure full traceability and secure transit.

  • United States: USPS, UPS, FedEx

  • United Kingdom: Royal Mail, DPD

  • Europe: GLS, DHL

  • International: DHL Express, Aramex, FedEx International

All orders ship with tracking. You’ll receive a tracking number by email as soon as your order leaves the warehouse.

Shipping Fees

Shipping rates are calculated at checkout based on your region, product weight, and delivery speed selected. We regularly update our rates to reflect current carrier charges.

Order Value Standard Shipping Fee
Under $100 Flat rate (varies by zone)
$100–$199 Discounted shipping
$200+ Free Standard Shipping (selected regions)

Wholesale orders are not eligible for free shipping unless specified in your bulk agreement.

Shipping Restrictions

Due to evolving vape regulations, we cannot ship to certain locations.

Age Restrictions

You must be 18+ or 21+ (depending on region) to purchase and receive vape products. We verify age at checkout and may request ID upon delivery.

Prohibited Shipping Regions

We do not ship to:

  • Countries with national bans on vaping (e.g., India, Brazil)

  • U.S. states/regions with active restrictions

  • APO/FPO addresses (due to lithium battery regulations)

  • PO Boxes (some carriers)

If your region is restricted, your order will be flagged during checkout.

Lost, Delayed, or Stolen Packages

We do our part to pack and dispatch accurately, but once an order is with the carrier, transit issues may occur. Here’s how we handle them:

Lost in Transit

  • If tracking shows no movement after 7 business days, contact us.

  • We’ll open a trace request and resend or refund if loss is confirmed.

Delayed Delivery

  • Carriers may experience temporary delays due to weather, holidays, or customs.

  • We monitor transit daily and advocate on your behalf.

Stolen After Delivery

  • If tracking confirms delivery but the package is missing:

    • Check mailbox, neighbors, or security cameras

    • Contact local post office or carrier

    • Submit a claim within 72 hours of marked delivery

  • We assess these case-by-case but cannot guarantee refunds on confirmed deliveries.

Returns Policy

We accept returns under the following conditions:

Eligible Returns

  • You received the wrong product

  • The item arrived damaged or defective

  • You ordered the wrong strength or flavor by mistake

You must submit a return request within 7 days of delivery.

Ineligible Returns

We cannot accept returns for:

  • Opened or used vape devices

  • Items damaged due to misuse or improper storage

  • Orders older than 7 days

  • Clearance, promotional, or discontinued products

  • Products shipped outside returnable regions

All returns must be unopened, in original packaging, and in resalable condition.

How to Request a Return

  1. Contact Support: Email us with your order number, issue description, and photos if applicable.

  2. Await Approval: We’ll respond within 1–2 business days with a return authorization and instructions.

  3. Ship It Back: You are responsible for return shipping unless the item was incorrect or damaged.

  4. Inspection & Refund: Once we receive and inspect the item, we’ll issue a refund or store credit within 3–5 business days.

Exchanges

We currently do not process direct exchanges. If you ordered the wrong product or strength:

  1. Return the unopened item as per above.

  2. Place a new order for the correct item.

  3. We’ll refund the original product once received.

This policy helps us maintain accurate inventory and avoid cross-contamination of returned disposables.

Damaged or Defective Products

While rare, a small percentage of disposables may malfunction due to battery or coil issues. We honor replacements under the following conditions:

  • Report the issue within 48 hours of delivery

  • Submit a video or photos clearly showing the defect

  • The device must be unused or barely used (first use failures only)

We do not replace products damaged after delivery due to drops, improper storage, or user error.

Refunds and Processing Time

Once your return is received and inspected:

  • Approved refunds are processed within 3–5 business days

  • Funds are returned to your original payment method

  • Processing time depends on your bank or payment provider

Refunds may be partial in cases where packaging is missing or product shows signs of use.

Cancellations

Orders may be cancelled if:

  • The request is made before the order ships

  • The items have not yet been packed or fulfilled

We do not allow cancellations after tracking has been generated.

If your order has already shipped, you may request a return once the item arrives (subject to return eligibility).

Wholesale Orders: Custom Terms Apply

If you are a wholesale client, your agreement may include:

  • Custom shipping rates or insurance

  • Freight carrier coordination

  • Priority fulfillment terms

  • Dedicated account management

Bulk orders are not eligible for return unless items are defective, mispacked, or damaged in transit. All wholesale shipping discrepancies must be reported within 3 days of delivery.

Product Authenticity Guarantee

Every product we ship is guaranteed authentic and traceable to our licensed distribution channels. If you believe you’ve received a counterfeit, tampered, or cloned Geek Bar device:

  1. Contact us immediately with photos of the item and packaging

  2. Include the security code or scratch label (if applicable)

  3. We will investigate and replace verified counterfeits, or escalate to Geek Bar directly

We take counterfeits seriously and so should you.

Contact Us

Have a shipping concern? Need help with a return? We’re here to support you.

  • Email: sales@officialgeekbarpulsex.com

  • Hours: Monday–Friday, 9 AM – 5 PM (Your Local Time)

  • Order Status: Use the tracking number provided in your order confirmation email

We respond to all shipping and return requests within 1 business day.

We believe in making every aspect of your vape experience smooth even the policies. If you’re unsure about something, just ask. We don’t hide behind red tape or small print.

When you shop with us, you’re not just buying a device you’re trusting a process. And that’s why we’ve built our fulfillment and return systems to be as fast, fair, and transparent as the product itself.